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Digital Transformation - NAXT update

We’re making strategic upgrades to better serve you. The NAXT digital transformation initiative represents a company-wide commitment to improving how we work and communicate. We've invested thousands of hours in testing and training to ensure a smooth transition and leverage the state-of-the-art technology's full potential.

underground-mining-digital-transformation

What is the change?

CB Mining is transitioning to an advanced software system that allows all business areas to work within one platform, providing real-time data and improving internal processes.

What will change for me?

Customer Accounts

    • CB Mining will securely transfer your account data to our new system.
    • Customer account numbers will look different. Customers will notice a “M0” at the beginning of their account number.

Invoices

    • Invoice numbers will look different but will contain the same information.
    • We will continue using Billtrust, and you will continue receiving invoices like you do today.

System Availability

    • Some of our customer-facing systems will be unavailable in the days surrounding the launch of our new system. We will keep customers informed of any temporary changes.

When will this change happen?

The new system is projected to go live on September 29, 2025.

Are there any resources available for customers?

If you have questions about how our system upgrade impacts you,
email hhart@cbmining.com or call (724) 884-2500.

What is the change?

CB Mining is transitioning to an advanced software system that allows all business areas to work within one platform, provides real-time data and improves internal processes.

Impact on vendor operations?

  • Purchase orders:
    • Purchase orders will look different but will contain the same information.  
  • Invoices:
    • Will continue to be emailed to ap@cbmining.com.
    • Must contain the following for efficient payment processing:
      • Business Name
      • Business Address
      • CB Mining Part Number
      • CB Mining Description
      • CB Mining Purchase Order Number
      • Line items billed (shipped for packing slips)
      • Tax, freight, or other associated charges (invoices only)

When will this change happen?

The new system is projected to go live on September 29, 2025.

Are there any resources available for customers?

If you have questions about how our system upgrade impacts you,
email hhart@cbmining.com or call (724) 884-2500.

Thank you for your continued partnership. We look forward to working with you through this transition.